How to Submit a Ticket! / How to Manage My Requests

How to Submit a Ticket to Support 

You can submit a request to our team via this link: https://support.listingmirror.com/hc/en-us

We recommend saving this link to your bookmarks for future use!

You can also get there by clicking on the "Quick Help" bubble in the lower right-hand corner when logged into Listing Mirror.

Then you can click the Submit a Request button towards the top of the page to fill out the submission form.

Filling out the Submission Form

This is what the Submission Form looks like. 

Please select a Priority and Type for the ticket. This article goes over our priority levels, in addition to other ticket information.

https://support.listingmirror.com/hc/en-us/articles/360057441252

If you are encountering a bug or other issue, please include any SKUs or Order# that are relevant in the description.

If a screenshot or two would help clarify the issue, then please include them as an attachment!

How to Manage My Current Support Tickets 

You can mange your current Support Tickets here: https://support.listingmirror.com/hc/en-us/requests/organization

We recommend saving this link to your bookmarks for future use!

You will see three tabs.

My Requests - these are tickets submitted by you

Requests I'm CC'd On - these are tickets that you are CC'd on

Organization Requests - these are all of the tickets submitted by your business