It is not common, but it is possible to oversell if you are selling the same products across multiple marketplaces. This article will review the steps you should take to figure out why you received an order for a product that you cannot fill.
Step 1: Check your Inventory History
Your inventory history page is beneficial to review in this situation. This page will show you any time that your quantity changed and the reason. Review our Inventory History article to learn how to use this page.
You will search for the SKU in question and find when the order was placed on this page. Look at the last time the inventory was updated before the order came in. It is possible that it was manually updated, updated from a canceled order, or inventory synced from an integration you have set up.
If there were no inventory updates before the order came in, the next thing to check is your listing.
Step 2: Does the listing have an error or incomplete message?
Look at the SKU on your 'Manage Listings' page. Is there an error or incomplete message on the listing? If there is, that means we are not able to sync updates to this listing. You will need to fix the error on the listing, and then we can sync to the marketplace again.
If there isn't an error message on the listing, your next step will be to reach out to our support team.
Step 3: Reach out to support
If your inventory history page is not showing any quantity updates before the order came in, and you do not have an error message on the listing, your next step is to reach out to the support team.
If you are unsure how to open a ticket, please review this article: Get Support: How to Contact Listing Mirror Support.