If you have a listing on Amazon that you are not able to find in Listing Mirror, there are four possible reasons why you may not be seeing the listing.
1. The SKU doesn't have quantity or is inactive on Amazon
Listing Mirror will only automatically import listings if they have quantity and are active on Amazon. If you have a listing that you want to bring into Listing Mirror, make sure you add quantity first. We will automatically import that listing for you.
2. The SKU is a brand new listing on Amazon
Listing Mirror does automatically import your listings. However, it takes time. If you have added your listings within the last hour, give the system 2-3 more hours to import your listing.
3. The SKU is inactive in Listing Mirror
If the listing is inactive in Listing Mirror, it won't show up in a search on your 'Manage Listings' page. Go to your Amazon listings page, and search for the SKU. If it is inactive, it will show up in this search, and you can click the plug icon above the listing to active it.
4. The SKU is a duplicate
Duplicate Listings happen when you have multiple marketplace listings that point to the same ASIN. For example, you could have 2 FBA and 1 MF SKU that all point to a single ASIN. Listing Mirror is built on the concept that each product is assigned 1 SKU, regardless of how many inventory sources that product may have. In this way, we can ensure to keep track of your inventory accurately.
Review our Duplicate Amazon Listings article to understand how to manage your duplicate SKUs.
If you have questions about missing Amazon SKUs, please reach out to support!
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