Here's how to get in touch with our support team:
Submit a request to our team via this link: https://support.listingmirror.com/hc/en-us/requests/new (we recommend saving that one to your bookmarks for future use)
You should also see the option to "Submit A Request" in the top right corner of this screen, like this:
Fill out the form to the best of your ability and submit it. Please include any details that will be necessary to troubleshoot your issue, such as SKU, order number, marketplace affected, etc. This will mean a faster resolution to your problem, which we both want!
Read this article to see how quickly you can expect a response.
How Do I View and Respond to a Question I've Submitted?
Via our in-app support bubble
While inside the Listing Mirror platform, you will always see a support bubble in the lower right hand corner. This bubble updates based on your current request statuses.
Quick Help will lead you to our expansive help center where you are likely to find an article that will help you along. If you still didn't find what you are looking for, submit a request and our support team will help you along!
You have open support requests means that you have submitted tickets and our support team is still working on a solution, but has not yet responded back to you. Clicking this will take you to the page where you can view your open tickets.
You have new support responses means that our support team has responded back on the ticket. It is now your turn to click this bubble and see how they have helped you!
Via the help center
(You're probably already there since you're reading this article.)
Click login in the top right corner.
This will take you to the login page for your Listing Mirror account, but you will navigate back to the knowledge base after signing in, we promise.
Once signed in, you'll see a dropdown to the right of your username.
Click it and navigate to "My Activities".
On the activities page, you will see all of your organization's tickets, including previously solved tickets. Click on any of these ticket titles to view the correspondence and respond to us when necessary.