Here's how to get in touch with our support team:
Submit a request to our team via this link: https://support.listingmirror.com/hc/en-us/requests/new (we recommend saving that one to your bookmarks for future use)
You should also see the option to "Submit A Request" in the top right corner of this screen, like this:
Fill out the form to the best of your ability and submit it. Please include any details that will be necessary to troubleshoot your issue, such as SKU, order number, marketplace affected, etc. This will mean a faster resolution to your problem, which we both want!
How Do I View and Respond to a Question I've Submitted?
(You're probably already there since you're reading this article.)
Click login in the top right corner.
This will take you to the login page for your Listing Mirror account, but you will navigate back to the knowledge base after signing in, we promise.
Once signed in, you'll see a dropdown to the right of your username.
Click it and navigate to "My Activities".
On the activities page, you will see all of your organization's tickets, including previously solved tickets. Click on any of these ticket titles to view the correspondence and respond to us when necessary.