If you are having an emergency issue that needs immediate attention and it is not during our regular working hours of 9am-6pm EST, make sure to include "EMERGENCY" in the subject line of the email you send to support.
This will ensure that we get back to you as soon as we can.
Please note what constitutes an emergency:
ShipStation integration is broken
Cannot update QTY
Unable to ship any orders
Possibility of suspension due to error
Here is another great article if you are curious on When Will Listing Mirror Answer My Submitted Tickets/Requests?