Setting up Used/Refurbished Condition Walmart Listings

Please follow the guidelines listed below to set up refurbished items. Remember that refurbished items should be restored to like-new condition; used items are not allowed to be sold on Walmart Marketplace.

1. Provide an accurate Title and Short Description for the refurbished item

   What: Include the word "Refurbished" in the Title and Short Description fields for your item.
   
   Why: If you don't include this word, a customer may mistakenly purchase a refurbished item and then become dissatisfied.

2. Supply a different UPC and/or GTIN for the Refurbished Item

   What: Assign a UPC/GTIN to the item that is different than the UPC/GTIN of the item if it is brand new.
   
   Why: If you use the same UPC/GTIN as the new item, Walmart.com may match the refurbished item with a new item in the Walmart Catalog, which would lead to customer confusion and dissatisfaction.

3. Adjust the Model Number for the Refurbished Item.

   What: If you upload an item with a model number, make sure that a different model number is used for the refurbished item than the one that would be used for a new item. A common way of adjusting this model number might be to append RB to the model number (e.g ., APL_10997 might become APL-10997RB).

   Why: If you use the same model number for the refurbished item as for a new item, Walmart.com may match the refurbished item with a new item in the Walmart Catalog, which would lead to customer confusion and dissatisfaction.

4. Assign a different SKU number to the Refubished Item.

   What: Assign a SKU to the item that is different from the SKU for a new item.

   Why: If you use the same SKU for new and refurbished items, it may be difficult to fulfill the item since you won't be able to tell, based on the SKU, whether a new item or a refurbished item was ordered. This issue is applicable to any item in your catalog, not just new and refurbished versions of the same item.