When you run into any errors related to variations, it's best to check the marketplace listings to make sure all fields are filled out first. This example will be from the perspective of checking a Jet listing, but the same principle applies to all channels.
When searching for these issues, we will start our investigation at the "listing" tab.
- Make sure you are on the Mange Listings page
- Click on "Advanced Search" to expose your filter options.
- Under Advanced Search, choose Listing Field, and then Errors.
- Click the blue "Add Term" for the search to update displayed marketplace listings.
- You can choose to add any other search terms, like found on channel, etc,.
From here, hover over the error icon to find marketplace listings that have errors related to variations.
Once you've identified which one needs variation errors fixed, click on the gear logo for that listing in the applicable channel column.
On this page, you will see a field for Variation Name 1 & 2 under the Parent Listing Fields (look at #1 below) and then Variation Value 1 & 2 under the Child Listing Fields (look at #2 below). Variation names live on the parent marketplace listing because these are details that not only apply to this variation, but all variations for this product. The name defines the type of variation the marketplace listings vary by. Variation values are the specific value that only belongs to this particular variation of the marketplace listing. If either of these fields are not filled out on a marketplace listing that has multiple variations, the marketplace listing is incomplete and cannot go live.
Notice on this marketplace listing that "Variation name 1" is not filled out. So, this is why this marketplace listing will not go live and is showing an error. All I need to do in this case is select an applicable name (in this listing, I can guess by looking at the content in "Variation value 1" that the name for this variation is "Color") and click save in the top right corner of the screen. This should solve the problem!
If you are still experiencing problems with your listings in relation to variation errors, don't hesitate to contact firstname.lastname@example.org